Last updated: 14 July 2025
1. Introduction
eLAAS (short for eLearning as a service) is committed to protecting the privacy of individuals who use our website, services, and platform. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 .
2. Scope
This policy applies to all personal information we collect, use, store, or disclose about Australian individuals via our website elaas.co and related services.
3. What We Collect
- Contact & identity details: name, email, phone, job role, employer.
- Usage information: IP address, device/browser type, page visits, log data.
- Employee email creation details: for blue-collar workers, where we provision email accounts.
- Sensitive info: only with explicit consent or where required by law.
4. How We Collect Info
- Directly from users (forms, demo sign-ups).
- Automatically via cookies, logs, and analytics tools.
- From third parties (integrated intranet/SSO systems).
We only collect what’s reasonably necessary for our services.
5. Why We Collect It
- To provide and customize our service.
- To manage user access (email setup, SSO).
- For technical support, communication, and security.
- To meet legal or regulatory obligations.
6. Use & Disclosure
We will not use or disclose personal info for purposes other than its intended use, unless:
- With consent.
- Required by law or court order.
- For affiliated service providers under confidentiality obligations.
- As part of a business reorganisation (e.g. merger, sale), with notice to affected users.
7. Cross‑Border Disclosures
If personal info is sent overseas (e.g. cloud hosting or analytics), we ensure:
- Those recipients comply with APP 8.
- Appropriate contracts or binding rules are in place.
8. Data Quality & Minimisation
We only collect information that is accurate, relevant, and up‑to‑date, and retain it only as long as needed for its purpose unless otherwise required by law ().
9. Data Security
We implement appropriate physical, technical, and administrative safeguards (e.g. encryption, access controls, staff training). We review these regularly.
In the event of a data breach, we will comply with the Notifiable Data Breaches scheme.
10. Access & Correction
Users may request access to or correction of their personal information. We will respond within a reasonable timeframe (generally 30 days), or provide a written reason for refusal as per APP 12 & 13.
11. Anonymity & Pseudonymity
Users may interact with us anonymously or via a pseudonym, where lawful and practicable.
12. Direct Marketing
We may use provided contact information to send information about our services. You can unsubscribe or opt out at any time at no cost.
13. Complaints
To raise a privacy concern or complaint, please contact us at:
Email: shyam@elaas.co
We will investigate and respond within 30 days. If unresolved, you may escalate to the OAIC.
14. Changes to this Policy
We will update this policy when practices or legal obligations change. Significant updates are posted here and are notified via email or website announcement.
15. Contact Details
eLAAS Pty Ltd (ACN 641153899)
4/90 Catalano Circuit, Canning Vale
WA 6155
Email: shyam@elaas.co
Website: https://elaas.co